Last Updated: 9 August 2026

At Lil Sia, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Lil Sia collects, uses, stores, and shares information when you visit, interact with, or make a purchase through our website.

Lil Sia currently sells and ships products within India.

By using our website or placing an order with us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that is necessary to operate our online store, process orders, provide customer support, improve our services, and meet our legal obligations.

1.1 Information You Provide to Us

When you place an order, contact us, or otherwise interact with Lil Sia, we may collect:

  • Full name
  • Mobile number
  • Email address, where provided
  • Billing address
  • Shipping/delivery address
  • Products purchased
  • Order number
  • Order date and amount
  • Payment and transaction details
  • Return, refund, or exchange information
  • Information you provide when contacting customer support

If you voluntarily provide additional information to us, we may also process that information for the purpose for which you provided it.

1.2 Information Collected Automatically

When you browse our website, certain information may be collected automatically through Shopify, cookies, analytics tools, pixels, tags, and similar technologies.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Approximate geographic location
  • Pages visited
  • Products viewed
  • Website interactions
  • Cart and checkout interactions
  • Session information
  • Referring website or marketing source
  • General website usage information
  • Advertising and conversion events

This information helps us operate, secure, analyze, and improve our website and marketing activities.

2. How We Use Your Information

We may use your information for the following purposes:

  • Processing and fulfilling orders
  • Processing payments
  • Arranging delivery
  • Sending order confirmations
  • Sending payment and shipping updates
  • Providing customer support
  • Responding to enquiries
  • Processing returns, refunds, and exchanges
  • Maintaining transaction and business records
  • Preventing fraud and unauthorized transactions
  • Improving our website and shopping experience
  • Understanding how visitors use our website
  • Measuring advertising and marketing performance
  • Measuring website conversions and sales
  • Improving our products and services
  • Sending promotional communications where permitted
  • Complying with applicable legal, tax, accounting, and regulatory requirements

We will not intentionally use personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

3. Shopify

Lil Sia uses Shopify to operate its online store.

Shopify provides the e-commerce infrastructure used for services including:

  • Website hosting
  • Shopping-cart functionality
  • Checkout
  • Order processing
  • Store security
  • E-commerce functionality

Information submitted through the Lil Sia website may therefore be processed by Shopify as part of providing these services.

Shopify may also use cookies and similar technologies in connection with Shopify-powered websites.

For more information about Shopify's handling of personal information, please refer to Shopify's applicable privacy policy.

4. Razorpay Payment Processing

Lil Sia uses Razorpay to process online payments.

When you make a payment through our website, information necessary to process, authenticate, authorize, and secure the transaction may be shared with Razorpay and other relevant payment-service providers.

Lil Sia does not intentionally collect or store complete payment credentials such as:

  • Full card numbers
  • CVV numbers
  • UPI PINs
  • Banking passwords

on its own systems.

Payment information may be processed and retained by the relevant payment provider in accordance with its applicable terms, security practices, and privacy policy.

5. WhatsApp Customer Support

Lil Sia provides customer support through WhatsApp.

If you contact us through WhatsApp, we may receive and retain information that you voluntarily provide, including:

  • Your name
  • Mobile number
  • Order number
  • Product information
  • Delivery information
  • Questions or requests
  • Images, documents, or other information that you choose to send

We use this information to:

  • Respond to enquiries
  • Provide customer support
  • Assist with orders
  • Resolve order-related issues
  • Process customer requests

WhatsApp is a third-party communication service. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

6. Meta / Facebook Pixel and Conversion Tracking

Lil Sia uses Meta Pixel and related Meta conversion-tracking technologies to understand how visitors interact with our website and to measure the effectiveness of our advertising campaigns.

Depending on how these technologies are configured, they may collect information such as:

  • Pages visited
  • Products viewed
  • Website interactions
  • Purchase and conversion events
  • Browser information
  • Device information
  • IP address or approximate location information
  • Cookies and online identifiers
  • Advertising-related information

We may use this information to:

  • Measure advertising performance
  • Understand website conversions
  • Understand customer interactions with advertisements
  • Improve advertising campaigns
  • Create or manage advertising audiences where applicable

We do not intentionally provide Meta with sensitive personal information through our advertising or tracking tools.

7. Google Analytics 4

Lil Sia uses Google Analytics 4 (GA4) to understand how visitors use our website.

Google Analytics may collect information including:

  • Device information
  • Browser information
  • Approximate geographic location
  • Pages viewed
  • Products viewed
  • Website interactions
  • Session information
  • Traffic source
  • Cookies
  • Online identifiers
  • Website events and conversion information

We use this information to understand website performance, improve the customer experience, understand visitor behaviour, and evaluate our marketing activities.

Google Analytics uses cookies and similar identifiers to measure interactions with websites. Google requires websites using Google Analytics to disclose its use and how data is collected and processed.

Lil Sia does not intentionally send personally identifiable information, such as customer names, email addresses, or personal mobile numbers, to Google Analytics. Google specifically prohibits customers from sending such personally identifiable information to Google Analytics.

8. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, and similar technologies.

These technologies may be provided by Shopify and third-party services such as Google Analytics and Meta.

We may use these technologies for:

Essential Website Functions

  • Shopping cart functionality
  • Checkout
  • Website security
  • Website operation
  • Remembering necessary preferences

Analytics

  • Measuring website traffic
  • Understanding how visitors use our website
  • Measuring website performance
  • Understanding customer journeys
  • Improving our website

Advertising and Conversion Tracking

  • Measuring advertising campaigns
  • Measuring purchases and conversions
  • Understanding interactions with advertisements
  • Improving advertising performance
  • Creating or managing advertising audiences where applicable

You may control or delete cookies through your browser settings.

Disabling certain cookies may affect the functionality or performance of parts of our website.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and tracking technologies.

9. How We Share Your Information

Lil Sia does not sell or rent your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

  • Shopify
  • Razorpay
  • Shipping and delivery partners
  • WhatsApp and communication-service providers
  • Meta and related advertising services
  • Google Analytics and related Google services
  • Website and technology service providers
  • Analytics and marketing service providers
  • Professional advisers, where reasonably necessary

For example, your name, phone number, and delivery address may be shared with a shipping partner so that your order can be delivered.

We may also disclose personal information where required or permitted by applicable law, including in response to valid legal processes, government requests, regulatory requirements, or court orders.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Misuse
  • Alteration
  • Loss
  • Destruction

However, no method of electronic transmission or storage is completely secure.

While we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders
  • Providing customer support
  • Processing returns and refunds
  • Maintaining transaction records
  • Accounting and tax requirements
  • Resolving disputes
  • Preventing fraud
  • Complying with legal and regulatory obligations
  • Protecting our legitimate business interests

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

Analytics and advertising information may also be retained according to the retention settings and policies of the relevant third-party services.

12. Children's Privacy

Lil Sia sells products intended for babies and children. However, our website and purchasing process are intended for parents, guardians, and other adults.

We do not knowingly request personal information directly from children for the purpose of creating customer accounts or placing orders.

If you believe that a child has directly provided personal information to Lil Sia, please contact us using the information provided below.

13. Marketing Communications

Where permitted and where you have provided the necessary consent, Lil Sia may send promotional communications about:

  • New products
  • Collections
  • Discounts
  • Special offers
  • Promotions
  • Brand updates

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

You may still receive essential communications relating to an existing order, including:

  • Order confirmations
  • Payment confirmations
  • Shipping updates
  • Delivery updates
  • Return or refund updates
  • Customer-service communications

14. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request information about personal data processed by us
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Raise a grievance regarding our handling of personal information

To exercise an applicable privacy right or raise a privacy-related concern, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

We will handle applicable requests in accordance with the requirements and timelines prescribed by applicable law.

15. Third-Party Websites and Services

Our website may contain links or integrations to third-party websites, applications, social media platforms, payment services, communication services, or other external services.

Third-party services have their own privacy policies and terms.

Lil Sia is not responsible for the privacy practices, security, or content of third-party services.

We recommend reviewing the applicable privacy policies of third-party services before providing personal information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business
  • Our website
  • Our services
  • Our technology
  • Third-party services
  • Applicable laws and regulations

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern regarding the handling of your personal information, please contact us:

Lil Sia
Email: shop.littlesia@gmail.com
Phone / WhatsApp: +91-6374407638
Business Address: 14/320, 2nd Floor, Ashrey Homes, 2nd cross street, Venkateshwara Nagar, Polichalur main road, Chennai-600074.

Lil Sia
Curated with Love