Last Updated: [DD/MM/YYYY]

 

Welcome to Lil Sia.

These Terms of Service (“Terms”) govern your access to and use of the Lil Sia website lilsia.in, including browsing the Website, purchasing our products, and using any features or services made available through the Website.

In these Terms, “Lil Sia,” “we,” “us,” and “our” refer to Lil Sia, the business operating the Lil Sia Website.

By accessing or using our Website, or placing an order through our Website, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and applicable Return/Refund Policy.

If you do not agree with these Terms, please do not use our Website or place an order through it.

1. Eligibility and Use of the Website

Our Website is intended primarily for use by adults, including parents, guardians, and other individuals purchasing products for babies and children.

By using our Website, you confirm that:

• You are legally capable of entering into a binding transaction under applicable law.
• The information you provide to us is accurate, current, and complete.
• You will use the Website only for lawful purposes.
• You will not use the Website in a manner that may damage, disable, overburden, or interfere with the Website or its operation.

If a minor accesses the Website, such use should be under the supervision of a parent or legal guardian.

2. About Lil Sia

Lil Sia is an online retail brand offering curated baby and children's products, including kidswear, clothing, accessories, and other products made available through our Website.

We may add, remove, modify, or discontinue products, services, features, or other Website content from time to time.

 

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, prices, and other information displayed on our Website are accurate and up to date.

However, please note that:

• Product colours may appear slightly different depending on your device or screen settings.
• Handmade, fabric, printed, or naturally finished products may have minor variations.
• Measurements may have reasonable manufacturing tolerances.
• Product photographs may contain styling or display elements that are not included with the product unless specifically stated.
• Product availability may change without prior notice.

If you have any questions about a product before placing an order, please contact us using the details provided on our Website.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

4. Product Availability

We do our best to maintain accurate inventory information.

However, products may occasionally become unavailable due to stock discrepancies, inventory errors, supplier issues, or other circumstances.

We reserve the right to:

• Limit quantities of products available for purchase.
• Discontinue products.
• Correct inventory errors.
• Refuse or cancel an order where a product is unavailable.

If we cancel an order because a product is unavailable after payment has been received, we will initiate the applicable refund in accordance with our Refund Policy and applicable law.

5. Orders

When you place an order through our Website, you are making a request to purchase the products selected by you.

After placing an order, you may receive an order confirmation acknowledging that we have received your order.

An order may be cancelled or declined in certain circumstances, including:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized transactions
• Errors in the order
• Incorrect or incomplete customer information
• Delivery restrictions
• Other circumstances permitted under applicable law

If we cancel an order after receiving payment, we will process the applicable refund.

You are responsible for reviewing your order carefully before completing your purchase.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at: shop.littlesia@gmail.com

We will try to accommodate cancellation requests where the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable Return/Refund Policy will apply.

7. Pricing

All product prices displayed on our Website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

The price applicable to your order will generally be the price displayed at the time you place the order.

Applicable shipping charges will be calculated and displayed at checkout.

Where applicable, taxes and other charges will be reflected during checkout or in your order information.

8. Payments

Payments for orders may be processed through third-party payment service providers.

Payment Provider: Razorpay

You agree to provide accurate and complete information necessary to complete your purchase.

You confirm that you are authorized to use the payment method provided for the transaction.

We do not intentionally store complete payment card credentials on our own systems unless expressly stated otherwise.

Payment transactions may also be subject to the terms and privacy policies of the relevant payment service provider.

9. Shipping and Delivery

Orders are shipped across India, subject to service availability at the delivery address.

Our current shipping timelines are:

Dispatch: 2–3 business days

Delivery after dispatch: 5–7 business days

Estimated total time: approximately 7–10 business days

These timelines are estimates and may vary due to circumstances including:

• Public holidays
• Weather conditions
• Courier or logistics delays
• Remote-area delivery
• Transportation disruptions
• High order volumes
• Incorrect or incomplete delivery information
• Other circumstances beyond our reasonable control

Shipping charges are calculated at checkout.

For complete information regarding shipping, please refer to our Shipping Policy.

10. Returns, Refunds and Exchanges

Returns, refunds, cancellations, and exchanges are governed by our applicable Return/Refund Policy.

Before making a purchase, we recommend reviewing that policy carefully.

Return/Refund Policy: [INSERT LINK]

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

11. Accuracy of Information

We make reasonable efforts to ensure that the information available on our Website is accurate.

However, there may occasionally be typographical errors, inaccuracies, or omissions relating to:

• Product descriptions
• Product availability
• Prices
• Promotions
• Shipping charges
• Delivery estimates
• Product specifications
• Other Website content

We reserve the right to correct such errors or update information when identified.

If an error materially affects an order that you have placed, we may contact you regarding the available options, including cancellation where appropriate.

12. Promotions and Discounts

From time to time, Lil Sia may offer discounts, promotional codes, sales, bundles, or other promotional offers.

Each promotion may have its own terms and conditions, including:

• Validity period
• Eligible products
• Minimum order value
• Usage limits
• Customer eligibility
• Whether multiple offers can be combined

Promotional terms will apply where they differ from these Terms.

Unless otherwise stated, promotional offers cannot be exchanged for cash.

13. Intellectual Property

All content appearing on the Lil Sia Website, including but not limited to:

• Lil Sia name and logo
• Brand identity
• Product photographs
• Graphics
• Illustrations
• Website design
• Text
• Product descriptions
• Videos
• Marketing materials
• Original artwork
• Other visual or written content

is owned by or licensed to Lil Sia and is protected by applicable intellectual property laws.

You may access and use the Website for personal and lawful purposes.

You may not, without our prior written permission:

• Copy or reproduce our content for commercial purposes.
• Republish our photographs or graphics.
• Modify or create derivative works from our content.
• Sell or redistribute our content.
• Use the Lil Sia name or logo in a way that suggests unauthorized affiliation.
• Scrape, download, or systematically collect Website content for commercial use.

All rights not expressly granted under these Terms are reserved by Lil Sia.

14. Customer Reviews and Feedback

If you submit a review, testimonial, photograph, comment, suggestion, or other feedback to Lil Sia (“Feedback”), you grant us permission to use, reproduce, publish, display, and share that Feedback for purposes related to our business, including marketing and promotion.

We may use Feedback on our:

• Website
• Social media pages
• Marketing materials
• Advertisements
• Product pages
• Promotional campaigns

You confirm that:

• The Feedback is your own or you have permission to provide it.
• The Feedback does not violate another person's rights.
• The Feedback is not misleading or unlawful.
• You have the necessary rights to any photographs, videos, or other content you submit.

We may remove or decline to publish Feedback that we reasonably believe is unlawful, misleading, abusive, offensive, fraudulent, or violates these Terms or another person's rights.

We are not required to publish or retain any Feedback.

15. Third-Party Services

Our Website may use third-party services to help us operate our business.

These may include services for:

• Website hosting and e-commerce
• Payment processing
• Shipping and delivery
• Analytics
• Advertising
• Customer communication
• WhatsApp communication
• Other business functions

These third-party services may have their own terms and privacy policies.

Your use of third-party services may therefore be subject to those providers' terms in addition to these Terms.

16. Third-Party Links

Our Website may contain links to third-party websites or services.

These links may be provided for convenience or additional information.

Lil Sia does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

You should review the applicable terms and privacy policies before using a third-party website or service.

17. Prohibited Activities

You agree not to use our Website to:

• Violate any applicable law or regulation.
• Attempt to gain unauthorized access to the Website or its systems.
• Interfere with the security or operation of the Website.
• Upload or transmit viruses, malware, or other harmful code.
• Attempt to obtain unauthorized access to another user's account or information.
• Use another person's identity or payment information without authorization.
• Submit false or misleading information.
• Scrape, crawl, or collect Website data without our permission.
• Use our Website for fraudulent transactions.
• Abuse promotional offers or discount codes.
• Reproduce or commercially exploit our Website content without permission.
• Interfere with another person's use of the Website.
• Engage in any activity that may harm Lil Sia, its customers, service providers, or the Website.

We may restrict or suspend access to the Website where we reasonably believe these Terms have been violated.

18. Account Security

If the Website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials.

You should immediately notify us if you believe your account has been accessed without authorization.

You are responsible for activities carried out through your account to the extent permitted by applicable law.

We reserve the right to suspend or terminate accounts associated with fraudulent, abusive, or unauthorized activity.

19. Website Availability

We make reasonable efforts to keep our Website available and functioning properly.

However, the Website may occasionally be unavailable because of:

• Maintenance
• Technical issues
• Software updates
• Server or hosting issues
• Security incidents
• Network problems
• Circumstances beyond our reasonable control

We do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

20. Disclaimer

To the extent permitted by applicable law, the Website and its content are provided for general informational and commercial purposes.

We make reasonable efforts to maintain accurate information but do not guarantee that every piece of Website content will always be complete, current, or free from errors.

Nothing in these Terms excludes, restricts, or limits any warranty, guarantee, consumer right, or legal protection that cannot lawfully be excluded, restricted, or limited under applicable law.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Lil Sia will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the Website or products purchased through the Website, except where such limitation is not permitted by law.

Nothing in these Terms limits our liability where such limitation would be unlawful, including liability that cannot legally be excluded or limited under applicable consumer protection laws.

Our liability, where legally permitted to be limited, will be determined in accordance with applicable law and the circumstances of the claim.

22. Events Beyond Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Severe weather
• Fire
• Flood
• Epidemics or pandemics
• Government restrictions
• Transportation disruptions
• Internet or telecommunications failures
• Labour disputes
• Courier disruptions
• Other unforeseen events

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

23. Privacy

Your use of our Website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and share personal information.

Privacy Policy: [INSERT PRIVACY POLICY LINK]

By using our Website, you acknowledge that you have reviewed our Privacy Policy.

24. Consumer Rights

Nothing in these Terms is intended to remove or reduce any rights available to consumers under applicable Indian laws.

Lil Sia will comply with applicable consumer protection and e-commerce requirements.

Where there is any conflict between these Terms and a mandatory legal right available to you, the applicable legal requirement will prevail.

25. Grievance and Customer Support

If you have a question, complaint, or concern regarding an order, product, Website experience, or these Terms, please contact us first so that we can attempt to resolve the matter.

Grievance / Customer Support Contact:

Name: Elakkiya T

Email: shop.littlesia@gmail.com

WhatsApp (messages only): +91-6374407638

Business Address: 14/320, 2^nd Floor, Ashrey Homes, 2^nd cross street, Venkateshwara Nagar, Polichalur main road, Chennai-600074.

We will make reasonable efforts to review and respond to complaints within the timeframe required by applicable law.

26. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection laws and other mandatory legal provisions.

Any disputes arising in connection with these Terms or your use of the Website shall be subject to the jurisdiction of the courts at: Chennai.

Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable law.

27. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified or removed to the minimum extent necessary, while the remaining provisions will continue to apply.

 

28. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have permanently waived our right to enforce that provision in the future.

29. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return/Refund Policy, and any other policies expressly referenced on our Website, constitute the terms governing your use of our Website and purchase of our products.

If there is a conflict between these Terms and a specific policy relating to a particular transaction, the specific policy may apply to that transaction to the extent stated in that policy.

30. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Website, products, services, or applicable laws and regulations.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

We encourage you to review these Terms periodically.

31. Contact Information

If you have any questions about these Terms of Service, you can contact us using the information below:

Brand Name: Lil Sia

Legal Business Name: Lil Sia

Email: shop.littlesia@gmail.com

WhatsApp (messages only): +91-6374407638

Business Address: 14/320, 2^nd Floor, Ashrey Homes, 2^nd cross street, Venkateshwara Nagar, Polichalur main road, Chennai-600074.

Website: lilsia.in