Last Updated: 9 August 2026
At Lil Sia, we want you to have a smooth and hassle-free shopping experience. Please read the following Return & Exchange Policy carefully before placing your order.
1. Return & Exchange Period
Return or exchange requests must be raised within 3 days from the date of delivery.
Requests made after this period may not be accepted.
2. Eligibility for Return or Exchange
To be eligible for a return or exchange, the item must be:
- Unused and unworn
- Unwashed
- Unaltered
- Undamaged
- In its original condition
- Returned with the original packaging, tags, and accessories, where applicable
Items that show signs of use, washing, alteration, damage, stains, or improper handling may not be accepted.
3. Unboxing Video Requirement
An unedited, continuous unboxing video is mandatory for claims involving:
- Damaged items
- Missing items
- Wrong product received
- Missing parts or accessories
The video should clearly show the package from the time it is unopened until the contents are fully revealed.
Claims without a valid unboxing video may not be eligible for an exchange or other resolution.
We strongly recommend recording the unboxing of every order as soon as it is delivered.
4. What We Offer
Lil Sia currently offers:
- Exchange, subject to product availability; or
- Store credit, where an exchange is not possible.
We do not offer refunds for change-of-mind or personal-preference returns.
Store credit, where issued, may be used for a future purchase from Lil Sia and will be subject to the applicable terms communicated at the time of issuance.
5. Personal Preference & Size-Related Returns
We do not accept returns or exchanges due to personal preference, including:
- Change of mind
- Colour preference
- Style preference
- Fit preference
- Size selection errors
- Product looking different from what the customer expected
Please carefully check the size and measurement details provided on our website before placing your order.
If you are unsure about sizing, you may contact us through WhatsApp or our other customer-support channels before placing your order, and our team will be happy to assist.
6. Sale & Discounted Products
Products purchased during:
- Sales
- Clearance offers
- Special promotions
- Discounted-price offers
are not eligible for return or exchange, unless the product received is damaged, defective, missing, or incorrect and the claim meets the requirements of this policy.
7. Colour Variation
We make every effort to display product colours as accurately as possible.
However, slight colour variations may occur due to differences in:
- Screen brightness
- Display settings
- Mobile phones or computer screens
- Photography lighting
- Studio or environmental lighting
Minor colour variations that result from screen or lighting differences are not considered a product defect and are not eligible for return or exchange.
8. Return & Exchange Shipping Charges
For exchanges requested due to size, preference, or customer error, the applicable return shipping and reshipping charges are the customer's responsibility.
If Lil Sia sends a wrong product or a product that is confirmed to have been damaged or defective before delivery, we will review the claim and, where applicable, provide an appropriate resolution.
Any shipping arrangement for an approved claim will be communicated by our team.
9. Exchange Processing
Once your return is approved, our team will provide instructions for sending the item back to us.
The exchange will be processed only after the returned item is received and inspected by Lil Sia.
If the requested replacement is unavailable, we may offer store credit or another suitable resolution.
10. How to Request a Return or Exchange
To request a return or exchange, please contact us within 3 days of delivery.
+91-6374407638
Please provide:
- Order number
- Customer name
- Reason for the request
- Photos/videos of the product, where applicable
- Unedited unboxing video for damage, missing-item, or wrong-product claims
Our team will review the request and provide the next steps.
If your request is approved, we will provide the return address and any additional instructions required.
After dispatching the return, please share the tracking details with our team.
11. Inspection & Approval
All returned items are subject to inspection upon receipt.
A return or exchange may be rejected if the item:
- Has been used or worn
- Has been washed
- Has been altered
- Has been damaged after delivery
- Has stains, odours, or other signs of use
- Is missing original tags or packaging where applicable
- Does not meet the eligibility requirements stated in this policy
The final decision regarding eligibility will be made after the returned product has been received and inspected.
12. Contact Us
For return or exchange assistance, please contact:
Lil Sia
WhatsApp: +91-6374407638
Email: shop.littlesia@gmail.com
Our team will be happy to assist you with your request.