Last Updated: [DD/MM/YYYY]

At Lil Sia, we want your order to reach you safely and on time. This Shipping Policy explains how we process and deliver orders placed through our website lilsia.in.

By placing an order through our Website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

We currently ship orders across India.

Orders can be delivered to eligible residential and commercial addresses serviced by our shipping partners.

Delivery availability may vary for certain remote or difficult-to-service locations.

2. Shipping Charges

Shipping charges are calculated at checkout based on the delivery address, order details, and applicable shipping rates.

The applicable shipping charges will be clearly displayed before you complete your purchase.

3. Order Processing and Dispatch

Once your order has been successfully placed and payment has been confirmed, we generally process and prepare your order for dispatch within 2–3 business days.

You will receive a confirmation or shipping update once your order has been dispatched.

Please note that orders may take additional time to process during:

  • Weekends and public holidays
  • Sales and promotional periods
  • Product launches
  • Unusually high order volumes
  • Circumstances beyond our reasonable control

The dispatch time refers to the time required for us to prepare and hand over your order to our shipping partner. It does not include the delivery time.

4. Delivery Time

Once your order has been dispatched, the estimated delivery time is 5–7 business days.

Therefore, the total estimated time from placing your order to delivery is approximately 7–10 business days.

Delivery timelines are estimates and may vary depending on:

  • Your delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Remote-area delivery requirements
  • Transportation or logistical disruptions
  • Other circumstances beyond our reasonable control

Orders being delivered to remote or difficult-to-service locations may require additional delivery time.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.

You can use the tracking information to monitor the status of your shipment through the relevant shipping partner.

If tracking information has not been received within a reasonable period after dispatch, please contact us using the details provided in the Contact Us section.

6. Incorrect or Incomplete Shipping Address

Please ensure that your shipping information is accurate and complete before placing your order.

This includes:

  • Full name
  • House/Flat number
  • Street or locality
  • City
  • State
  • PIN code
  • Contact phone number

We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at shop.littlesia@gmail.com

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has been dispatched.

7. Failed Delivery Attempts

Our shipping partner may make multiple delivery attempts depending on its delivery policies.

If an order cannot be delivered because:

  • The recipient is unavailable
  • The address is incorrect or incomplete
  • The provided phone number is unreachable
  • The recipient refuses the shipment
  • The delivery location is inaccessible

the shipment may be returned to us.

If an order is returned because of incorrect or incomplete information provided by the customer, or because the customer was unavailable to receive the shipment, additional shipping charges may apply if the order needs to be reshipped.

8. Delayed Shipments

While we aim to deliver orders within the estimated timeframe, shipping delays may occasionally occur.

Delays may be caused by circumstances including:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Courier or logistics issues
  • Regional restrictions
  • High order volumes
  • Incorrect or incomplete address information
  • Other unforeseen circumstances

If your order appears to be significantly delayed beyond the estimated delivery period, please contact us at shop.littlesia@gmail.com with your order number.

We will work with the relevant shipping partner to assist you in locating your shipment.

 

9. Lost Shipments

If your order appears to have been lost during transit, please contact us at shop.littlesia@gmail.com with your order number and tracking details, if available.

We will coordinate with the relevant shipping partner to investigate the shipment and determine the appropriate resolution.

10. Damaged or Tampered Packages

We take reasonable care when preparing your order for shipment.

If your package appears to be significantly damaged, opened, or tampered with when delivered, we recommend that you:

1.     Take photographs or videos of the package before opening it.

2.     Document any visible damage.

3.     Contact us as soon as possible at shop.littlesia@gmail.com.

4.     Provide your order number along with the photographs or videos, if requested.

This information may help us investigate the issue with the relevant shipping partner.

11. Delivery Restrictions

We currently ship across India.

However, delivery may not be available to certain locations where our shipping partners do not provide service.

If we are unable to deliver to the address provided with your order, we will contact you using the information provided during checkout.

 

12. Changes to Shipping Information After Placing an Order

If you need to change your shipping address after placing an order, please contact us as soon as possible.

We will try to accommodate the request if the order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

Any additional charges resulting from an address change, where applicable, may be the responsibility of the customer.

13. Business Days

For the purposes of this Shipping Policy, business days generally refer to Monday through Friday and exclude applicable public holidays.

Delivery and dispatch timelines may therefore vary depending on weekends and public holidays.

14. Contact Us

If you have any questions about shipping, delivery, or the status of your order, please contact us using the details below:

Email: shop.littlesia@gmail.com

WhatsApp (messages only): +91-6374407638

Business Address: 14/320, 2nd Floor, Ashrey Homes, 2nd cross street, Venkateshwara Nagar, Polichalur main road, Chennai-600074.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, delivery services, business practices, or applicable requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Shipping Policy periodically for any changes.